Products that are stocked in our
distribution centers ship out within one business day after ordering,
and should arrive within 5 business days if they are shipped via
ground parcel service. Larger orders and large equipment will ship by
common carrier truck and take up to 7 business days to receive.
Weekends and holidays should be considered when ordering.
FOR SATURDAY DELIVERY
Products shipping directly from the factory are noted on our website
and these take anywhere from 1-1/2 to 6 weeks, depending on the
products. Custom furniture generally takes 4 to 6 weeks for delivery.
If shipping requires
expediting, please call 1-800-486-4639 (option #2) for current estimated lead
time of a specific product.
Please contact our Contact Center at
1-800-486-4639 (option #2).
RECEIVING AND CHECKING SMALL
PACKAGE AND TRUCK SHIPMENT ORDERS
We take great care in filling, checking and
packing your order. On rare occasions, a package may be lost or
damaged in transit.
At the time shipment is received:
DO NOT RETURN DAMAGED ITEMS TO US FOODS CULINARY EQUIPMENT & SUPPLIES WITHOUT PRIOR WRITTEN AUTHORIZATION.
- Observe entire shipment for visible damage and verify
correct amount of pieces.
- Make notation of shortage or damage on all copies of the
- Sign for the number of pieces on truck shipments, not the
number of pallets.
- Unpack cartons immediately to check their contents for
- If damage (hidden or concealed) is discovered, save the
carton, request inspection report immediately from the carrier.
Follow up request in writing, and call our Customer Support
Department at 1-800-328-9400.
- Concealed damage must be reported and inspection requested
within 5 days.
On truck shipments, please be sure to have enough help and/or the proper equipment for unloading merchandise upon delivery. Trucking companies only provide delivery service and truck drivers are not required to provide assistance unloading.