Products that are stocked in our distribution centers ship out within one business day after ordering, and should arrive within 5 business days if they are shipped via ground parcel service. Larger orders and large equipment will ship by common carrier truck and take up to 7 business days to receive. Weekends and holidays should be considered when ordering.

Products shipping directly from the factory are noted on our website and these take anywhere from 1-1/2 to 6 weeks, depending on the products. Custom furniture generally takes 4 to 6 weeks for delivery. If shipping requires expediting, please call 1-800-486-4639 (option #2) for current estimated lead time of a specific product.

Please contact our Contact Center at 1-800-486-4639 (option #2).

We take great care in filling, checking and packing your order. On rare occasions, a package may be lost or damaged in transit.

At the time shipment is received:

• Observe entire shipment for visible damage and verify correct amount of pieces.
• Make notation of shortage or damage on all copies of the freight bill.
• Sign for the number of pieces on truck shipments, not the number of pallets.
• Unpack cartons immediately to check their contents for possible damage.
• If damage (hidden or concealed) is discovered, save the carton, request inspection report immediately from the carrier. Follow up request in writing, and call our Customer Support Department at 1-800-328-9400.
• Concealed damage must be reported and inspection requested within 5 days.

• On truck shipments, please be sure to have enough help and/or the proper equipment for unloading merchandise upon delivery. Trucking companies only provide delivery service and truck drivers are not required to provide assistance unloading.